Legal information

Who we are

Slovaskie (Pty) Ltd · Registration number 2026/636208/07 · Registered in South Africa. Physical address: 77 Main Road, Onrus, Hermanus, Western Cape, 7201 — also our address for service of legal documents. Telephone: +27 28 316 1858 · Mobile: +27 82 465 0377 · Email: werner@slovaskie.com. We are a general dealer: four aisles for the household — Small Humans, Good Dogs, The Pantry and The Workshop — shipping across South Africa.

Prices & payment

All prices are displayed in South African Rand. Slovaskie (Pty) Ltd is not currently registered for VAT, so prices do not include VAT; should that change, displayed prices will include VAT at 15%. Payments are processed by PCI-DSS compliant payment providers (PayFast / Yoco); Slovaskie never sees or stores your card details. Your order can be reviewed and corrected at checkout before you complete the purchase.

Returns & refunds

7-day cooling-off (ECTA): you may cancel qualifying online purchases within 7 days of delivery for a full refund of the purchase price. Exclusions apply to perishable foodstuffs and unsealed hygiene-sensitive items.

6-month warranty (CPA): separately from the cooling-off right, defective goods may be returned within 6 months of delivery for repair, replacement or refund — your choice. To start a return, email werner@slovaskie.com with your order number.

Delivery

Courier delivery across South Africa; rates are calculated at checkout. Delivery timelines are shown per option at checkout.

Privacy (POPIA)

We process your personal information to fulfil orders and, only with your consent, to send marketing. Information is shared with operators (payment gateway, couriers, hosting) under POPIA operator agreements. Information Officer: Werner Piek ( werner@slovaskie.com), registered with the Information Regulator of South Africa on 16 August 2026, registration number 2026-064472. Our PAIA and POPIA manual is lodged with the Regulator and available from the Information Officer on request. The full Privacy Policy and the PAIA and POPIA manual (PDF) are on this site. Cross-border transfers comply with POPIA s72.

The full documents

This page is the short version. These are the documents themselves, and each one can be downloaded as a PDF from the foot of its page.

• Terms and Conditions — How buying from Slovaskie works - ordering, paying, delivery, and what happens if something goes wrong.
• Returns and Refunds Policy — If something isn't right, we'll fix it. How to return anything, and how long you have.
• Privacy Policy — What personal information we collect, why, who else sees it, and what you can tell us to do about it.
• PAIA and POPIA manual (PDF) — how to request a record from us, and the record of what we process. Lodged with the Information Regulator.